Paralegal Support 101 – Demystifying Freelance Paralegals and Paralegal Support Services for Attorneys

Whether you’re a solo practitioner or small firm looking to delegate some of your work, a large corporation or governmental agency with unprecedented caseloads and no leeway to hire new employees, or are simply looking to grow your practice or reduce client fees without increasing overhead, there’s a good chance you’ve thought about retaining a freelance paralegal or paralegal support service professional. After all, it seems like that’s all you hear about now – virtual paralegals, virtual law practice, remote collaboration – even though contract paralegals and attorneys have been around for a least two decades. There’s also a good chance that uncertainties have, at some time or another, stopped you from pursuing the idea or even pursuing information that might resolve those uncertainties. More often than not, fear of the unknown stops us in our tracks even when we know we must make a change. Sometimes it’s more comforting … Continue reading

Do Your Clients Recommend You?

How do paralegals and paralegal support services improve the lines of communication between your clients and your office?  How does that affect client satisfaction? Communication largely determines the level of client satisfaction. When a paralegal is assigned to a client’s case, the client has the opportunity to build a relationship with someone from your practice.  Someone who is always available to them.  Someone they can call to find out how things are going.  Someone who always knows what’s going on with their case.  Someone, if done right, who contacts the client to let them know that “this” was done or that “that” is coming up; a continual connection between the lawyer and their legal matter.  Clients who are regularly kept apprised of their case, who don’t have to call to find out what’s going on, and who have a contact they can call who relates to them and their legal … Continue reading