Do Your Clients Recommend You?

How do paralegals and paralegal support services improve the lines of communication between your clients and your office?  How does that affect client satisfaction? Communication largely determines the level of client satisfaction. When a paralegal is assigned to a client’s case, the client has the opportunity to build a relationship with someone from your practice.  Someone who is always available to them.  Someone they can call to find out how things are going.  Someone who always knows what’s going on with their case.  Someone, if done right, who contacts the client to let them know that “this” was done or that “that” is coming up; a continual connection between the lawyer and their legal matter.  Clients who are regularly kept apprised of their case, who don’t have to call to find out what’s going on, and who have a contact they can call who relates to them and their legal … Continue reading

4 Ways Paralegals Increase Client Satisfaction

You may already be aware of some of the tasks paralegals can perform for you and how paralegal support services help you, your practice, and your bottom line.  And, while I love that we can alleviate so much of our attorneys’ stress and help their practices so much, it may just be the clients who benefit the most. Here are four significant ways paralegals and paralegal support services provide your clients with greater value. By utilizing paralegal support services to minimize overhead, you can offer more competitive legal services to your clients. The lower paralegal billing rate allows you to offer your clients enhanced legal services while significantly reducing their legal fees. With a paralegal continuously working to move their case forward, your clients’ matters can be moved forward faster and resolved quicker. Having a paralegal who is familiar with their case improves the lines of communication between your clients … Continue reading

A Cost-Free Way to Lower Clients’ Legal Fees

Paralegal support services afford not only more time for focusing on the more complex aspects of a case, they also provide a way to offer clients lower legal fees. Paralegal support minimizes clients’ legal fees How do you reduce your clients’ legal fees?  Under the supervision and direction of an attorney, paralegals can perform any task their attorney does, excepting those that constitute UPL (see, Paralegal Do’s and Don’ts: What can (and can’t) a paralegal do for you).  Yet, the paralegal billing rate is substantially lower than the attorney’s billing rate.  Say, for the sake of simplicity, you bill at $200 per hour and have a paralegal billing rate of $100 per hour.  The more you delegate to your paralegal, the lower your clients’ legal fees.  Depending on actual billing rates, attorneys can essentially offer the same services to their clients for almost half the price. Clients like that. Many … Continue reading

Time is on Your Side

Paralegal support services offer many benefits.  These benefits are quickly identifiable with the help of a simple bullet-list – I think I’ve actually done that already, though not complete – but that hardly begins to describe them.  I was thinking about how much paper would be necessary to fully explain each of those benefits.  Then I realized that it would probably equate to a book, so I think I’ll stick with abbreviated explanations separated by benefit.  At least for now.  So what’s first? Paralegal support services saves time Big time.  (Yes, pun intended.) Significant time. Considering paralegals can undertake almost everything their attorneys do (save for that which constitutes UPL – see, Paralegal Do’s and Don’ts for a brief overview or Ethical Boundaries of a California Paralegal for a thorough and excellent review), you effectively have the ability to free-up as little or as much time as you desire; get … Continue reading

Are There Benefits to Working with a Freelance Paralegal?

If you read the post, Why Would I need a Freelance Paralegal, you may wonder how a freelance paralegal can be a quick and cost-effective solution in some circumstances.  In other situations, you may wonder why you wouldn’t just hire an employee.  The answers to these questions I did not understand myself until I began working as a freelance paralegal.  I knew paralegal support services offered incredible benefits to attorneys but I had a hard time fully understanding certain benefits until I gained an in-depth understanding of the work itself.  So I give you here the answers to those questions, at least in brief. Freelance paralegal?  Why, when I can hire someone? Working with a freelance paralegal can be a great solution when hiring isn’t an option or doesn’t make sense.  A freelance paralegal may make more sense when: You don’t expect the need for additional support to last indefinitely; … Continue reading

Why Would I Need a Freelance Paralegal?

The question of why an attorney would need support has come up in the past.  And if you’re fortunate enough to always have a manageable caseload that never increases, never have competing deadlines, never worry about reducing overhead, cutting costs, or increasing your client base, and have paralegal(s) who are similarly not overworked, then the question is certainly a viable one. However, few of us live in a perfect world and all of us could use a little help at one time or other.  I know I could.  The post, “You’re a what?  Freelance Paralegals Defined” mentioned that a freelance paralegal can help you with your caseload when hiring isn’t an option as well as when delegating just one task would help immensely.  These aren’t the only times a freelance paralegal provides support; attorneys utilize freelance paralegals for a wide range of reasons.  What are those reasons? When a freelance … Continue reading