Do Your Clients Recommend You?

How do paralegals and paralegal support services improve the lines of communication between your clients and your office?  How does that affect client satisfaction? Communication largely determines the level of client satisfaction. When a paralegal is assigned to a client’s case, the client has the opportunity to build a relationship with someone from your practice.  Someone who is always available to them.  Someone they can call to find out how things are going.  Someone who always knows what’s going on with their case.  Someone, if done right, who contacts the client to let them know that “this” was done or that “that” is coming up; a continual connection between the lawyer and their legal matter.  Clients who are regularly kept apprised of their case, who don’t have to call to find out what’s going on, and who have a contact they can call who relates to them and their legal … Continue reading

4 Ways Paralegals Increase Client Satisfaction

You may already be aware of some of the tasks paralegals can perform for you and how paralegal support services help you, your practice, and your bottom line.  And, while I love that we can alleviate so much of our attorneys’ stress and help their practices so much, it may just be the clients who benefit the most. Here are four significant ways paralegals and paralegal support services provide your clients with greater value. By utilizing paralegal support services to minimize overhead, you can offer more competitive legal services to your clients. The lower paralegal billing rate allows you to offer your clients enhanced legal services while significantly reducing their legal fees. With a paralegal continuously working to move their case forward, your clients’ matters can be moved forward faster and resolved quicker. Having a paralegal who is familiar with their case improves the lines of communication between your clients … Continue reading

Getting the Support You Need; it’s Easy!

Have you thought about retaining the services of a freelance paralegal or attorney but stopped short because you’re just not sure how in the world it works? If you have, or are getting to that point, you’re in good company.  When considering freelance legal services, it’s one of the top questions attorneys have.  It’s also a question I, as do other legal freelancers, address regularly when talking about support options for attorneys and law firms. During the past year I have had the opportunity to work regularly with one of the visionaries for legal freelance networking, Melody Kramer – owner of Kramer Law Office, founder of FreelanceLaw, co-founder of the National Association of Freelance Legal Professionals (NAFLP), and freelance attorney – through the NAFLP and together in the freelancer’s quest to educate attorneys and law firms about freelance legal professionals and alternative solutions to receiving support and reducing clients’ legal … Continue reading

Communication – The key to working successfully with a freelance paralegal (or anyone for that matter)

If you think about it, what’s the underlying cause of most disputes?  What’s a leading cause of failed relationships, both business and personal? Ineffective communication.  Period. Case-in-point: How many of us have had an argument or disagreement with a significant other where, when you reconcile your differences, you each realize that the other misunderstood what you were trying to say or did not have the same key information you did to be able to draw the same conclusion? Why can mediation, arbitration, and collaborative law be so effective?  Because they bring in neutral third parties, who are not blinded by emotion, to 1) extract all that has not been communicated before, 2) help minimize emotions, and 3) present the information in a way that the receiving party understands.  Even with individuals who communicate information well, when the receiver is communicating at a different level or from a different perception, misunderstandings … Continue reading

Interests and Preferences – What Are They?

My goal in starting a blog for attorneys was to address the questions attorneys regularly ask, such as: What does a paralegal do; How can I benefit from working with a paralegal; How can a freelance paralegal benefit me; and How do I go about working with a freelance paralegal? Of course, this multitude of topics puts me in a quandary each time I sit down to write, as there is so much information I want to share that I often spend significant time simply trying to decide which topic is most imperative.  So here’s my question to you: As an attorney looking for new solutions, what information are you most interested in? My other goal was to be informal and brief, so as to make information quickly ascertainable without too much time spent reading exceptionally long articles.  Knowing how limited attorneys are with their time, and aware of my … Continue reading

Ethics Focus: Signing Documents and Pleadings

You may recall from past posts what paralegals can and can’t do for their attorneys and what, in general, constitutes unauthorized practice of law (UPL)  — those things that a paralegal cannot do for you.  Today it is my honor to share with you a guest article from Vicki Voisin, ACP, that closely considers one of those responsibilities that cannot be delegated to your paralegal — signing.  Written for the paralegal audience, this article will still drive home the point and provide attorneys with valuable suggestions for alternative solutions in sticky situations. The Ethics of Signing Documents and Pleadings By Vicki Voisin, ACP Consider this scenario: You have been employed as a paralegal for the same attorney for several years. He happens to be out of town taking depositions. A deadline looms…a document absolutely has to be filed with the Court by 5:00 o’clock. No problem, you think. Your boss … Continue reading